This Refund Policy applies to services provided by Wed Awesome (www.wedawesome.com) and Sri Poojyaya Global Solutions (collectively referred to as "we", "us", or "our"). This policy outlines the terms and conditions under which refunds may be issued for services purchased through our platform. By using our services, you agree to this Refund Policy.
1.1 Eligibility for Refunds:
Refunds are only available for services that meet the criteria outlined in this policy. Services must be unused, and refund requests must be made within the specified time frame.
1.2 Non-Refundable Services:
Certain services, such as customized or personalized services, non-tangible digital goods, and services already rendered, are non-refundable.
2.1 How to Request a Refund:
To request a refund, please contact our customer service team at (refunds@wedawesome.com) with your order details, including the service purchased, date of purchase, and reason for the refund request. Refund requests must be made within 30 days of the purchase date.
2.2 Processing Time:
We aim to process all refund requests within 10 business days of receiving the request. You will receive an email notification once your refund has been processed.
2.3 Method of Refund:
Refunds will be issued to the original payment method used at the time of purchase. If the original payment method is no longer available, we will work with you to find an alternative method.
3.1 Service Not Delivered:
If a service you purchased was not delivered as described or not delivered at all, you are eligible for a full refund.
3.2 Service Quality Issues:
If you are dissatisfied with the quality of a service, please contact us within 10 days of service delivery. We will review your case and determine if a refund is appropriate.
3.3 Service Cancellation by Us:
If we need to cancel a service for any reason, you will receive a full refund.
4.1 Late Refund Requests:
Refund requests made after 30 days of purchase are not eligible for a refund.
4.2 Change of Mind:
Refunds will not be issued for a change of mind or dissatisfaction with the service provider's style or preferences, as long as the service was delivered as described.
4.3 Technical Issues:
Refunds will not be issued for technical issues caused by the user's equipment or internet connection. Please ensure your system meets the necessary requirements to access our services.
If you have any questions about our Refund Policy or need assistance with a refund request, please contact us at: Email: (refunds@wedawesome.com)
We reserve the right to update or modify this Refund Policy at any time. Any changes will be posted on this page with an updated effective date. By continuing to use our services after any changes, you agree to the revised Refund Policy.
Effective Date: (25/06/2024)
This Refund Policy was last updated on (25/06/2024).